I am not one to usually complete these surveys for...

I am not one to usually complete these surveys for car dealerships. My boyfriend and I purchased this car in September, every salesman, financial employee, everyone I talked to before Doug Kircher treated me as though I was invisible. Treated me as if I know nothing about MY car, my very own salesman, wouldn't even talk to me directly.

Before I went into this appointment the words out of my boyfriend's mouth were "call me if they give you any trouble."

Doug is the reason I continue coming to Jim Butler, Doug is who I went through the first time my car had to go into the shop right after I purchased it. This last experience Doug went above and beyond.

In the past, I have to know going into my appointment that I have to ask certain questions in order to get answers that workers would just come out and tell my boyfriend. This stems back to workers at Jim Butler thinking I know nothing about MY car. As well as workers at Jim Butler thinking women know nothing about cars.

Doug right away showed me the statistics on my tires from when I rolled into the garage. This was impressive simply because I had not asked to see it. I am not used to an employee at Jim Butler showing me something or providing me with knowledge about something I did not specifically ask. 12 out of 10 for Doug Kircher.

Doug Kircher asked me about my education, talked to me like I was a real person, he even came in the waiting room once my car was finished and held my book bag open so I could put my homework away. Yes, during the hour wait I had to do homework. I am a third year, elementary education major at Maryville University. I am also on the dance team as a scholarship athlete and I have a job. My days are hectic and for that moment talking with Doug, I didn't have to worry about being talked down to or constantly think about how I would have to stand up for myself. He made this experience a 5 star, 10 recommendation. I left Jim Butler in tears of happiness and called my boyfriend so happy that a worker at Jim Butler didn't treat me as if I were invisible but instead tried to get to know me. Doug Kircher made it known that he was proud of me.

Jim Butler should employ more people like Doug Kircher.

My car was due for an oil change at 7900 miles, I have been so busy with homework, my job and dance that I wasn't able to get in until my car was past 8300. In the past, I dread going to car appointments. Now that Doug gave me his card, I will specifically go out of my way to ensure he is the guy all of my appointments are through.

I want to make it known that Doug Kircher is the reason Jim Butler is getting a 5-star rating and a 10 out of 10 recommendation.

I can guarantee anyone needing services will receive Doug Kirchers contact information.