John Tattarakis

Review of Takaful Emarat-Insurance (P.S....

Edit: The account owner responded below, so I'd ju...

Edit: The account owner responded below, so I'd just like to respond to that. I appreciate you standing by your team and your T&Cs, but I did mention that I submitted a company-issued salary certificate in lieu of a MoL salary contract _after consulting with your customer service on the phone_. I explained the urgency of the situation to them and mentioned that I would not be able to dig up a current MoL contract on such short notice, and they said a company-issued letter would serve just as well. Then I had to wait 11 days to find out they were wrong. That is what is truly disappointing, and all the while my employees keep asking me about their insurance and I have no meaningful response because Takaful is taking so unbelievably long to process this.

Review:

Absolutely awful customer service. Hands down, some of the worst I have experienced in Dubai, and that's saying something.

I have an ongoing case trying to insure my employees with Takaful's Basic Plan as a temporary measure while we are between insurances. I hate that we are currently without any medical insurance, but the situation was unavoidable, and I figured the best thing I could do was get policies with Takaful to cover us in case of emergencies. Boy was I wrong.

I started purchasing policies online on October 2nd, nearly two weeks ago. At the advice of their customer service, I uploaded salary certificates issued by the company instead of the requested labour contracts. 11 days later, I get e-mails from one "Glorie" asking me to submit labour contracts. What the deuce? 11 days AFTER I PAID FOR THE POLICIES, I get told information that contradicts what I was told when I initially purchased the policies. It's ridiculous.

So, I respond. Then today, a further two days later, Glorie e-mails me back nothing more than a re-iteration of her previous e-mail. This is really quite disgraceful.

I would caution everyone against getting policies with Takaful Emarat.