Been a member for decades, facilities great but ma...

Been a member for decades, facilities great but marked down for 3 reasons;

1 - laned pool replaced with little pool with current generators. They're adequate for 1 style and pace swimming but useless if you want to do HIIT swimming or simply slow down/speed up without stopping and changing the generator speed. There are other pools but you end up crashing with people trying not to get their hair wet.

2 - membership / reception don't talk to each other. You can be told one thing by one which is not backed up by the other and with it comes a long and repeated patronising lecture about what you - the customer- should have done or not done, I've experienced and witnessed that so many times. They hate to be wrong.

3 - not sure if day trippers get a better deal but as a member I hardly ever get a treatment appointment unless I book up well in advance, I actually use a local beautician instead.

Otherwise, facilities are extensive, lots of things to do, food not bad, outside is nice with a small outdoor pool, trepedarium is my fav in winter with circa 20-30 mosaic hot beds.

Watch out for.... They building a hotel so that will increase usage, unsure what that will do to standards.