From out of state. I waited on a bill that never a...

From out of state. I waited on a bill that never arrived in the mail for months, then received a "2nd notice of non payment" for $38.99 ($3.99 for the original toll bill, which I never received, then $10 for a "1st notice of non payment", which I never received, and then $25 for this 2nd notice) When I called I was told that 1. Their "system" said that the bills were delivered successfully (which is not the case because they would have been paid,) and 2. That no fees could be waived, then 3. in a sudden pivot, that (because I'm from out of state) only a $10 fee maximum could be waived because it was "policy" a policy which the supervisor I was talking to could/would not point me to as she refused to stay on line with me or give me a direct number back to her if I looked it up online for verification. And I have yet to find said policy on their website. So much for the "easily accessible" information and service from "cooperative staff" that they promise on the "Customer Bill of Rights" on their website. She said that if I had called upon receiving the first notice (which I couldn't do seeing as I never got one) she would have waived the fee. When I asked her why the situation was different this time (now that I actually received something from them), I was met with silence. She would just continue to revert, with a tone of impatience, back to saying "it's policy, sir." So all I can say is, build some toll booths and get rid of this absolutely unreliable bill-by-mail system, unless you just enjoy screwing over out-of-state drivers.