Jn McKinney

Review of Shuttleport~Fort Lauderdale/Ho...

FLL airport is overall decent. Parking, rental car...

FLL airport is overall decent. Parking, rental cars, and various shuttles are strategically placed throughout the property. The bathrooms are dated however they have a lot of electronic ports that makes recharging a breeze. A better food variety of resturaunts would be a nice addition too.

The first TSA agent I interacted was very nice and made a few jokes with my kids. He gave my daughter clearance and directed her not to take off her shoes. When I got to the 2nd checkpoint the rude agent directed her to take off her shoes (after being cleared) and told my other daughter, "Wow, she has the nerve to come though the line with her cell phone in her pocket! In a very condescending sarcastic tone.

I do realize the overall culture of FLL/Miami residents are blunt/rude/pushy/snobbish in general but TSA agents are there to perform a job. Travelers from around the world should not share the same experience. Customer service training is desperately needed.