where are you people? You're suppose to be open 2...

where are you people? You're suppose to be open 24 hours per day. I have been trying for 2hours to get someone on the phone since I had a message that my brother, a client, condition had changed. I didn't get the message until this morning @4:30am and tried to call. It is now 7:55an and my phone call still has not been answered! What kind of establishment are you running? This is an emergency and I can't get ahold of anyone!!! I'm reporting this to the proper authorities!