Sub par customer service - Still trying to straigh...

Sub par customer service - Still trying to straighten out my Christmas order with Step 2 and it's Jan 9! I'm on hold (or is it ignore?) with them for the 4th time, still trying to get all the parts I ordered and paid for. Each time I call I'm on hold for, I kid you not, at least 20 minutes. They only sent 2 out of the 4 parts I ordered. They resent the missing 2, but they're still missing! I never got any tracking numbers as promised so I have no clue where they are. Their only saving grace is one employee, she was very kind and friendly, happy. Wish I remember her name. Everyone else has been so-so to a "why are you bothering me?" attitude.