It would be nice to finally call the phone number,...

It would be nice to finally call the phone number, and make a payment to you guys, and have someone not so rude and getting mad at you because they talk so fast, and your trying to understand what they are saying. I have made my payment every month on time, and I stopped receiving bills in the mail because your reps cannot seem to get my ADDRESS correct every single time I call to make a payment and tell them the CORRECT address, so I pay on the phone, and I am greeted by a RUDE person every single time, and someone who hates their job. Make this easier for those who actually pay their BILLS!