Max Steinberg

Review of Sears, Roebuck and Co.

I ordered online for store pickup to save time. I ...

I ordered online for store pickup to save time. I placed the order early morning before they opened and took care of a bunch of errands in the meantime to be ensure I could getting everything I needed done on a busy day. After over 4 hours of them being open I still hadn't heard a response for my order and decided go in anyway. I had no problem finding multiple quantities of the item I ordered sitting on the shelf. After trying the item on it fit differently than the last pair I had worn and figured it would be an easy exchange. I bring the item to a cashier explaining I had ordered an item online but never got confirmation but wanted a different size at this point. It took another 10 minutes standing there after the manager had already come come over to direct me to the online order pickup area to cancel my order. After meeting the manager on the other side of the building he finally gets me a return slip which I then have to return to the same cashier and wait in line to make the exchange. The whole process defeated the purpose of using their online service and was horribly inefficient in every aspect. It's no surprise the company is going out of business. If they can't adapt with the times or provide basic service, it doesn't matter what history the company had. Anything positive they've offered is a thing of the past.