What I liked about the hotel:

What I liked about the hotel:
Great location!
The pool area was large, clean and fun for my children.
The views are awesome!
The bed was pretty comfortable if you like softer mattresses.
Room was clean.
What I did not like:
The bathroom (where the toilet and shower are) area is TINY and does not have much light.
The a/c unit took forever to cool the room down and is SUPER loud.
The front desk check in woman was not very friendly and not informative at all. Luckily I had heard another employee giving guests the run down of what to expect because of COVID restrictions, like the restaurant is closed but you can order from the bar and you can get room service. I also overheard that housekeeping would not be entering in the rooms during our stay but if we needed anything we could call. I wasn t personally told any of this.
The lobby area and area outside of our room was sweltering. The elevators were steaming hot.
No USB outlets/plug ins except on the busted
alarm clock.
Vending machines on our floor were not working correctly.
The fridge did not cool very well.
This was my first time staying at The Park Vista. We spent a good amount of money in order to NOT be fully satisfied. We will look for another place to stay the next time we visit Gatlinburg.