After sending an email with no response I called, ...

After sending an email with no response I called, and then decided to save my spot, no one ever called me back until a day after. I returned that call (as I was away from the phone) only to have to wait again on hold for whatever increasing time the thing comes up with... and when I finally did get a representative on the line, I was not expecting an adult with smart remarks, much less with impatience, considering I've been hung up on trying to contact them previously. I can only hope this improves in the future....