MCDouglas

Review of Nikon Canada Inc.

Very poor customer service! Disappointing

Very poor customer service! Disappointing

When I dropped off my gear for service, the girl that took it was somewhat decent with me, but not overly helpful or friendly. When I called to find out the status of my order the girl on the phone was very short and quite inpatient when I had a few questions (maybe I interrupted her lunch break....who knows!). There was no explanation as to why my repair was not covered under warranty, which I only wanted to understand the issue to prevent it from happening again. Essentially, she just wanted me to confirm the payment so they could go ahead with the service and take my money - no questions asked.

Picking up my repaired lens and body was also a hassle. They were disorganized, kept me waiting a long time and none of the 3 women associates were treating any customers respectfully or had any patience with them! On the bright side, at least they were able to complete my repair for $850! Camera is working well again.

For a company that makes such great high end products, their customer service is extremely poor and sad to see how little they stand behind their product.
Overall, a very poor and disappointing experience.