Alex Goldberg

Review of Jefferson Health Systems

Dr. Rittenhouse is extremely unprofessional at fol...

Dr. Rittenhouse is extremely unprofessional at followups, calls from a non-working/private number when he calls back a patient (the phone number didn't work correctly when calling back), avoids conversations - even when asking for a callback in 30 minutes, and approximately 40%-50% of the staff focuses on arguing more than helping. A couple of staff members hung up, as if they were immature children - instead of employees that work in the medical field, and one representative even laughed when discussing problems with health concerns. David Green is a manager that speaks in a condescending tone, focuses on complaining about a patient's input - instead of helping, and doesn't seem to know how to train his staff. When mentioning that Jefferson Hospital doesn't seem to be a great/reliable network of hospitals anymore, he stated that he's "never heard that before." If he focused on helping, instead of looking at it as a "business," maybe he'd know how patients truly feel. When explaining what one needs, in helping with one's health concerns - he calls it a "business" and seems like he just want to "move on to the next one."