Lu Cedric

Review of 77 Diamonds

I tried to purchase a 3 ct heart shape diamond wit...

I tried to purchase a 3 ct heart shape diamond with 16 platinum necklace and set the diamond in Medici pedant. I have contacted the sales manager Michaela but got no reply after first email. Then I contact them three more time all with different staffs (I saved all the chatting record), but their response were very slow. In the beginning, the loose diamond I found through their website search function was told not available anymore. Then another one I found also not available. Finally I found the third one, which was available but accidentally I also found identical diamond on another website (with same GIA certification number). So I asked them to apply their price guarantee (which they proudly listed as their 7 guarantee s first one). The sales lady said she cannot decide it but will ask manager and promised will get back to me, but after two days there was still no feedback at all. I feel they don t want to do the price guarantee so they are ignoring me.

I am not sure why their review score is so high. But to me, the shopping experience was one of the worst. Their response were slowest in all the diamond vendors/sellers I contacted. And the search result of their loose diamond is not accurate at all. Finally, even they guarantee they will do price match, but I don t think they are doing it. It is just list there so customer believe 77diamond is cheapest. But be aware, it is not true, you can find even cheaper one somewhere.

I have gave up to buy from them (which is they wanted to make me buy ignoring me).