Dear Shelley,

Dear Shelley,

I am writing this in hopes it will make it to you in regards to a recent experience I had at your shop. I ve left a message with your staff but don t have high hopes that it will make it to you. Today I popped in quickly to purchase a birthday card for my husband, Hallmark cards are his absolute favorite. Upon entering the store, per your and state requirements I wore my mask as usual. During my shopping experience I proceeded to the back of the store on the hunt for the above mentioned husbands birthday card. During my search I had a quite sudden dizzy/nauseous spell hit me due to a medical condition, these spells can last anywhere from a few minutes to a few hours. Trying to regain my composure I looked around to ensure no one was within 6 ft of me (in fact I didn t see anyone within 15 feet of me) and removed my mask to take a few additional breaths with every intention of putting it back on. Within a minute an employee was by my side informing me that Shelley requires masks be worn within the store. Which I politely replied to with a thank you before the associate hurried off. Because I was still feeling quite dizzy I resumed reading the card I was holding, attempting to make a quick sectional so I could exit the store as soon as possible. Within a minute another associate was upon me again telling me I had to put my mask on, which I politely replied to her that I was having a medical issue and needed a few moments, to which she again told me to put on my mask because Shelley requires them. I politely tried to ask her that even though I was having a medial issue, which by law I am not required to tell her about or wear a mask because of, if I could be excused from the mask requirement for a few minutes while I was alone in the isle trying to make my selection. She again said masks are required, that I could wait outside or do curbside pick up and hurried away. Feeling quite upset at this point I decided to put the card back and leave the store. Not 30 seconds after putting the card back in the rack and turning to leave the store was a THIRD associate upon me telling me to put my mask on because Shelley requires them, I told her thank you and that I was leaving and that I felt they were all being quite rude, to which she replied, well you can talk to Shelley. This entire interaction lasted no longer than 5 minutes, it felt like a title wave of associates poring down on me when all I needed was a few minutes to myself to catch my breath. Because of this interaction I drove across town to the Fredricks Hallmark in Pewaukee to pick up the intended birthday card that would have taken only a few minutes to select. I understand during this pandemic masks are important and should be worn, and as mentioned had intended to do so, but I just wish for those of us out there who try to follow the rules but who s health sometimes interferes, your associates would show a little understanding and compassion, especially during times like these.

Sincerely,

Your disappointed customer