Mr Ayyye

Review of Franklin Chevrolet

Service advisor was great. Have an issue with my v...

Service advisor was great. Have an issue with my vehicle that is under warranty and the dealership has repaired (attempted) the car three times (three different parts replaced for same problem) and problem still exists and steering wheel was off-center after alignment. I brought it back after the three repairs and they pretend that they've never heard the sound that my car is making, when numerous dealership workers have heard it. They weren't able to reproduce the sound the last time I went, but for them that means nothing is wrong. I heard a technician tell the service manager "nothing wrong with that car". If you fix a car three times and it's still making the noise but you couldn't reproduce the noise that last time and the customer still complains of the noise, then why don't you investigate more into the issue (i.e. Calling Gm) because somethings wrong. Seems as if they don't try to diagnose problems, but instead throw parts at it and hopefully that fixes it. I would have go to another dealer but the next two closest dealers are 20 and 40 miles away. I will drive the 20-40 miles to get future oil changes.