Let me start off with the fact that I usually stay...

Let me start off with the fact that I usually stay at the beachcomber, which I love, whenever I visit pompano beach. However, this time, I was taking our family dog with us and this was the only place that supposedly is pet friendly. As it turns out, my husband was approached by the lady working in the front desk, a brunette, and asked to put Max, our dog, away. She claims guests next door complained of the barking at 6 AM. Little did she know, these are the same guests that were up past midnight, playing dominos, drunk, and hollering profanity and disturbing the peace of all the other guests there. My husband had to ask them to kindly keep it down after putting up with all the ruckus. My husband told her about what happened the night before and she replied, "make the best of it." Really???? WOW! Flabbergasted at her choice of words. How is that a resolution? A guest comes to you with a complaint and all you can think of is "make the best of it". Either way, we complied and left our dog alone in the room. Later that afternoon, we had some family over to celebrate my 6 year olds' birthday and apparently, all the common areas were not necessarily available for all guests. The same lady who asked my husband to put our dog away came over to me and in front of my relatives reprimanded me and told me the table we were sitting on belonged to the guests in room 16. She also said I couldn't have more than two guests over. However, nothing of the sort as far as the number of guests allowed or which tables belonged to which guests were stated in the contract, confirmation notice, nor were any signs up stating anything to this anywhere in the "resort". I have stayed in better places (real resorts) and have never had any issues of this kind. I've had people come over all the time and all common grounds are available to ALL guests. This behavior from this lady was very unprofessional and unnecessary! It was pouring down due to the storm and she said we had to leave the area and she would give us an hour for all to leave. My relatives had to leave in the middle of a downpour. She made all of us feel so uncomfortable. I was embarrassed and annoyed that this was actually happening in a so-called resort. They also make you pay in full upfront, so we were stuck there for 3 days. When my husband went to ask for a partial refund, as we were totally uncomfortable there, a different lady was there and she offered a gift card in lieu of a refund. Seriously? I wanted to leave and never come back!! Worst experience ever...and it had nothing to do with the weather but ALL to do with poor customer service. The only thing you gained were bad reviews. Beware, unless you rent the properties on the first floor facing the actual ocean, you are treated like you are a second rate guest! Not all amenities are available to all guests alike. If you own a 4 legged family member, make sure they don't bark! Apparently, it's okay to be drunk and loud into the wee hours of the night but God forbid you have a dog barking. By the way, our dog was not barking at 6 AM. My husband walked him outside of the property at that time. Max only came out again at 9AM when there were people in the pool and the rowdy guests were also up and were quick to grab the only tables that are available to everyone. They were up real early ever morning that we were there and took possession of that area. No one else had a chance in hell to get to use those tables. Anyway, check out the beachcomber a few blocks down. Better service all around.