Edward Burnet

Review of Capilano Volkswagen Inc.

I sold my VW Tiguan over the past weekend. I calle...

I sold my VW Tiguan over the past weekend. I called Capilano VW to get my winter tires for the new owners. They said tires available on Weds, which is 4 days later, but ok. I visited the parts desk Tues to tell them the name of the purchaser picking up the tires. He informed me that the tires are there. The purchaser drove from Chilliwack to pick up the tires, but arrived after the parts desk was closed, so no tires.

I spoke with the Parts Mgr this morning. Very UNHELPFUL. I asked if the tires could be transported to Langley, half way. He said he didn't have the capacity to assist. I said a guy, the tires and a car for 90 minutes. He was not at all interested in discussing a compromise solution. The parts guy yesterday didn't make any comment about when the tires are available for pick up, if he had, I would have passed that information onto the purchaser.

This is not my first bad experience with Capilano VW. Loved my VW. Capilano VW, not so much.