WORST experience ever! DO NOT GO HERE.

WORST experience ever! DO NOT GO HERE.
Tried to cancel my membership over 2 months ago, had sent an email to cancel and received confirmation and was STILL charged for 2 months. The company had also sent out email telling members they could not freeze their accounts during the beginning of covid, so everyone was being charged. I had spoke to the manager and he refused to give me refund as it was not the companies fault and they only had a few employees, how were they supposed to monitor every email sent . After 20 minutes of the manger yelling and talking over me on the phone, he concluded that an email is not proper documentation, but then would ONLY verbally confirm my canceled membership WITHOUT a refund, as a again they don t know what to tell me.

This company takes advantage of people during a national crisis.

GYMIT also does not take Responsibilities for their ever changing policies.