We initially were allocated an 'accessible' room d...

We initially were allocated an 'accessible' room due to limited availability on our late night arrival. The room was huge, but in desperate need of a refresh, with the bathroom being particularly worn. Even the light switches were filthy. We complained at the front desk as we'd booked the hotel based on the suggestion it was recently refurbished - but it turned out this was only the rooms on the top 2 or 3 floors (we visited in Jan 2015). Luckily one of these rooms was available and we were switched. This was like a different hotel, the room was clean, fresh and was a pleasure to be in. If you're booking try and get one of the upper floors to have a pleasant stay. My rating is based on the customer service we received for the quick room change and the refurbished room.