russ simpson

Review of Valvoline

Been bringing a Ram 2500 diesel here for years wit...

Been bringing a Ram 2500 diesel here for years without a problem. Took my wife s VW here on February 19. They now use an electric impact wrench to remove the oil drain plug. Might be fine, except when they tighten the bolt to remove it, and continue to try to remove it. They stripped the threads. Of course they didn t do it. This car leaked no oil when it went there. It leaked over a quart on a180 mile trip, and leaking half a quart commuting 4 miles a day in the last 4 days. But it s not their fault. To fix it, the engine has to be removed and the oil pan replaced - $1100 to start on a car with 18,000 miles. Using putty to fix it is not acceptable for a car that had only one other oil change. Not the same place it was. These employees are irresponsible and very poorly trained. Go to Vestal instead. There is no need for power tools for this job. The driveway is a mess, the VW dealer is shaking his head, and I m angry.