JamTeach Wil

Review of Arlene's Bridal Salon

Today, I received the worst form of customer servi...

Today, I received the worst form of customer service ever from this store. In summary, the service here is very INCONSISTENT. In early January, I visited this establishment based upon recommendations from my sister-in law, who rented tuxedos there for her wedding 4 years ago. The service in January was the complete opposite from the one I was forced to undergo today, March, 9th. I guess after my money has already been spent on the initial order (final sale, no return), excellent service goes out the window. I went to the store to have my niece begin her alterations and also to complete payment on her bridesmaid dress. The ladies who helped during the alterations were very pleasant and patient. However, when we were ready to make payment I had the audacity to question my bill and was faced with an egotistical and pompous lady by the name of "Jules", who was very RUDE and lacked basic customer service skills. I will never do business here again. Cant wait to pick up the other two dresses and will not be wearing mine. Should have listened to my mom and go to David's Bridal!