Have been waiting about a week since I emailed to ...

Have been waiting about a week since I emailed to confirm some missing details on a product I was interested in. I ended up calling up to clarify and instead spent 20 mins on hold before the automated message said they can't take my call and hung up.

This review is not related to product quality but does reflect on their customer service that needs improving. If they are overrun I'm sure there is an abundance of willing workers who'd like jobs.