If I could give no stars I certainly would. The in...

If I could give no stars I certainly would. The incompetence of this company is incredible. I booked collection of my BMW today 22nd October 2018 because the contract came to an end. I booked a slot 13:00 - 18:00 hours. I took a day off work especially. It got to 17:00 hours still not collected. So I called to be told they made a mistake, the operator who booked the collection inserted the collection date as 22nd October 2016 !!!! Now I don't know what system they use but a reliable system surely would have rejected the booking in the first place for the operator to realise her mistake before wasting my time. To make matters worse they then asked me to extend the insurance on the BMW to allow for another collection date when I explained I have another car, the insurance of which I planned would switch on collection of the BMW today, I cannot have two cars insured under the same policy and even if I could why put me through more stress due to their mistake!!! The reply I got was 'there's not much I can do' and left me waiting for a resolution with the promise their supplier would contact me...well Alphabet you need to do better than that. Such a disappointment, think twice about financing your car through Alphabet GB Ltd, appalling service.