My older brother received two Saddleback products ...

My older brother received two Saddleback products for Christmas. Once I saw them- I knew the only way to end my coveting was to have my own. Luckily I m less than 1 hour away. I visited their store on Dec 26, 2019 for myself and to buy my GF a gift. I got a wallet and one of their small constitution books, and she picked one of their Love 41 crossbody bags. I got both my items in dark coffee, and she wanted her bag in the chestnut color. Since they were out of that color they offered her any other color plus free monogram on the bag. She then picked a dark coffee color as well (really all the colors are amazing folks- though they do exhibit slightly different characteristics as they age so there is a lot consider when picking!) After all that was decided they came back with the bag, but reported the monogram had gone wrong. The bag had been caught in the process and moved causing a double stamp. It really was a minor mistake and looks rather cool, and my sweet heart really mind it at all. Even still they offered another discount! They subtracted the cost of the monogram again from the total. We settled on just taking a bottle of leather care product instead (though they still insisted on giving me more money back after that). Their items aren t cheap- even after the discounts the price was still north of $200 for a wallet, small bag, and pocket booklet. HOWEVER- their customer service and excellent warranty, and wonderful leather. We got to see them replace a torn bag with a brand new one no questions asked, very cool.
I can t wait to see how great these things look years from now!

There are lots of other details that amounted to the 5 star review, but it would be much too long. Just know they care about their product and want to please their customers, and put their money towards good.