Very poor service follow up. Would not recommend ...

Very poor service follow up. Would not recommend - don't take the first people that appear at the top of the list when doing a search.

1. I had an emergency over the weekend. Could not use toilet, sinks, anything with plumbing. Flooded first basement, bathroom and TV room.

2. Technician was late getting to my home. He advised the diagnosis/work couldn't be completed until Monday. He didn't have a camera.

2. On Monday, I was told they had fixed one of the lines and I could use the plumbing. Technician advised all was good.

3. BTW, I stopped by on Monday and they had dug up my backyard. The guys doing the digging were both sitting around having a smoke. My entryway smelled like smoke.

4. Tuesday morning, I did dishes/showered and used toilet. Remember, I was told I could. I went downstairs and had more flooding.

5. I called again and someone came out. Advised they had misdiagnosed and it was a different sewage pipe that was backing up. They fixed it.

6. Because the problem reoccurred, I needed to keep the clean up by Service Master. We ended up starting over again. Additional costs by me the homeowner.

7. Most problematic: the Customer Service Team.
a. I called numerous times to find out where the field guys were. 3 times, customer service told me that the service people in the field are not "good" at following up.

8. Because I wasn't confident that the work was completed properly, I requested a copy of the inspection report. Only when I stated I was going to be posting on YELP/etc. did anyone take any action. Then it took them a week. They emailed it to a misspelled Email address.

9. I have asked for the owner of the company - they were hesitant - as I needed to work up the chain of command.

10. Completely dissatisfied.