Rahul Amin

Review of Crown Honda of Southpoint

Let me start by saying that I am a Honda fan. My p...

Let me start by saying that I am a Honda fan. My previous car was Civic and now I have Accord. On the other hand I am not a fan of Crown Honda, especially their service dept.. Forget about number of experiences where you have to wait for more than a couple of hours after being told that your car would be ready in an hour, i want to inform you about my last three experiences.
Apologies for the long review but here it goes!
First experience, I went for oil change and tire rotation. After service, I was driving home and I got low tire pressure indicator. I called Honda and they said may be the mechanic forgot to reset the tire pressure button and explained to me how I can reset it. They also asked me to drive for 4-5 miles after reset before the indicator goes away. I did all that and the indicator didn't go away. I tired that process several times over a week and never worked. Finally, I took my car to Honda and they tried the same thing and of course it didn't work. They took my car inside their shop and my wait began. After an hour I asked if there is any update and the manager went to check and they hadn't even started working on my car. After some time they told me that they had rotated only rear right tire to front left and vice versa. They had NOT rotated front right and rear left. Since front tires and rear tires were different mileage, the car was giving tire pressure error. What a lousy job! How can you rotate only two tires and forget the other two? There is no second tier quality check? They rotated the other two tires and pressure sign went away. But this was enough to plant a doubt in my mind about the quality of their service. How can you be sure if they actually did what they were supposed to do? I would just trust they actually change the oil. I don't check, who does? You wouldn't know if they actually changed oil or not.
Second experience, I had an accident and my car was in Hendrick body shop. Hendrick sends the car to Honda to get it inspected and checked if post repair everything is up to Honda standards or not. I got the car back from Hendrick and my memory seats were not working. I took the car back to Hendrick and they said they have not touched the car door since there was no damage to it. But Honda did check the car door to check if the computer system is working fine or not. Apparently, Honda unplugged the connection for memory seats inside the door and forgot to plug it back. Hendrick guys opened the door and fixed it for me. Awesome Crown Honda right? Wait, there's more.
Third experience, I decided to give Crown Honda a benefit of doubt and took my car there for 60K mile service, oil change, annual vehicle inspection and to check slow leak in rear left tire. The service guy told me that he would check if they can fix the leak or would need a new tire. After few hours, I got a call from him and he told me that I would need 3 new tires (including the one with leak) or my car would fail inspection but they prefer that I would get all 4 replaced. They hadn't checked if the leak could be fixed or not, they just wanted me to replace 3 tires. I said leave the tires, just fix the other things and I will get my car inspected somewhere else. Next day I got my car inspected at another state certified inspection facility and my car passed with flying colors. Well I could get intimidated and replace all 4 tires for no good reason but I guess I know them too well now.
Never going back to that place again.