I m rating two stars only because I ve never visit...

I m rating two stars only because I ve never visited them and received bad customer service, however, if it wasn t for that I d only rate them 1 star. I have purchased two audio systems from them, my first costing a little under $800, the second one was nearly $1,700.00, and the problem is with my second purchase. When I bought my second audio system it went out the very same day, it was no fault of mine, one of the installers said that it was due to a wire shortage,, well,, I ve had to take my car there over 5 times since it was installed last August, I originally started out with 12 s and they down graded me to 10 s my last visit a few months back, I wasn t to happy about it but it was explained to me that the 10 s had a better put out than the 12 s and I admit it did, however, My system keeps going out, it seems it only lasts for a few months or so and It goes out again, which it has done so now, they always fix it whenever I take it back, I don t know what seems to be the problem since I m not adjusting anything, I don t bother my bass button or my volume knob, my volume is actually adjusted automatically whenever I crank up which just so happens to be around the same level they set it at, even though I feel , for the price I paid I should be able to adjust the volume as high as I d like, still, I don t. At this point I feel I m stuck with this problem now because I ve had to return it so much for the same reasons,, since August, I would probably say I ve gotten maybe three good months of audio play with my system and that s not consecutive, that s combined,, I m very disappointed because I ve always bragged about how good the service is to others but from this experience I definitely don t believe that I would purchase another audio system from Kens.