2 stars for the only two reasons to stay here - th...

2 stars for the only two reasons to stay here - the views and the incredible staff. Everyone we spoke and interacted with over the weekend was so nice, helpful, and kind, and made our stay so pleasant and enjoyable.

That said, beyond the views and the team, the rest of the stay didn't live up to the price of the stay. Room was outdated and felt out of place in comparison to the grand entrance/foyer of the hotel. Food was expensive and only of mid level quality, and on top of all costs and expenses charged for the stay, "resort fees" were added without any identified benefits as to what they may be supporting.

With respects to COVID-19 and health and safety protocols, the hotel was beyond lacking. Putting up a small sign detailing a mask mandate but allowing guests to walk freely throughout the hotel without masks is not enforcement of a mask mandate. Large groups gathered freely and maskless throughout the hotel, and not point were any of them asked to put on a mask or offered one by the hotel.

In short, if you're traveling to Asheville, I would recommend coming here for a drink and maybe dinner on the terrace to soak up the view, but would recommend you spend the night somewhere else.