I thought it was a good company. But I bought 1 wa...

I thought it was a good company. But I bought 1 waterproof eyeliner 15 days ago. In the 5-use period, the sponge of the nose was left in the container and the product was useless. I went to the employee of a well-known chain of stores that I had bought and the answer I received ... is that the product if it was defective would be from the first use. I said I do not think that is the case and I asked for the phone service of the loreal consumer. He gladly gave it to me. I just left my details and I waited for someone to call me directly as the recorded message told me. But neither on the first day nor on the second they called me. I admit I was disappointed with your behavior, but you forget that there are many good companies ... who appreciate our money.