This is a review of the service and repairs center...

This is a review of the service and repairs center at BMW of Sterling. This is my first time taking my car, a Mini Cooper S Hardtop, into the dealer for a scheduled maintenance service. I was able to schedule the appointment online, and request a loaner to use while maintenance was performed. I dropped my car off in the morning, received the loaner with no hassle, and was on my way in a matter of minutes after double checking with the representative, Shawn Peace, about what I would like done. I received a call in the evening that my car was ready, and picked it up in a matter of minutes, all ready to go! The entire experience was completely painless and worked fabulously with my work schedule. Shawn was a joy to work with and was patient, understanding, and went above and beyond his duties as a service rep, even though they handled a large volume of vehicles that day due to state inspections. All my worries were taken care of and they made me feel supremely comfortable about leaving them with my baby!