Bottom Line Up Front: Don't rely on Disney Floral ...

Bottom Line Up Front: Don't rely on Disney Floral & Gifts to deliver your order in time for your big day.

Based on a previous positive experience with Disney Floral & Gifts, I ordered a flower arrangement for our 30th wedding anniversary, which was to be delivered to our resort room on the date of our anniversary (as a surprise for my wife). At 5:30 PM I asked the resort staff to check on the status of my order as it hadn't yet arrived and they were apparently told by DF&G it was "on its way". Around 8:00 PM, I checked again and was told the arrangement had not been delivered to the resort and no more deliveries would be made that day. The resort staff did their best to offset the lack of flowers (providing balloons and a card) but the end result was there were no flowers for my wife on our 30th anniversary. When I called the next day to obtain a refund, I was told the flowers had been delivered to the resort on the date of our anniversary which I had reason to doubt as (even after a significant effort) none of the resort staff involved were able to locate them.