Shuang LI

Review of The Plaza Hotel

Had a less than pleasant checkin experience. We we...

Had a less than pleasant checkin experience. We were traveling with a baby and arrived at noon. I was aware that checkin time is at three but really need somewhere to feed the baby. The Asian guy and lady at front desk were flat out cold and arrogant, not having the decency to at least check if the suite was actually ready and spoke in a condescending manner. Aaron was nice and saved the day turns out the room is ready anyway. Without a ramp and a proper waiting area, I definitely think the hotel could be more baby friendly in terms of staff training. Housekeeping and spa staff have been great, hence four stars.