Winny Ng

Review of Shangri La Georgetown,Penang

Checked in process was good. However, I booked onl...

Checked in process was good. However, I booked online and got the 30 days advance promo. It did not indicate that no breakfast provided. Only got to know about it upon checked in. Was taken by surprise as we really look forward to the nice breakfast after reading much reviews about it. Your staff, Ms Katherine, was patient and kind enough to explain and give us some time to clarify, and we add in the breakfast for one day.
However, the room was not thoroughly clean as we still find some food bits on the floor upon entering. The floor was also feeling sticky.