Angelica Lopez

Review of Arrowhead Regional Medical Cen...

My mom, Jessie Perez, was brought into the ER on T...

My mom, Jessie Perez, was brought into the ER on Thursday, March 5, 2018 complaining of pain. It was determined she was dehydrated and somewhat disoriented. She had previously been on hospice from Jan. 22, 2017 to this Jan. Hospice felt there was improvement in her diagnosis of CHF and placed her home healthcare. Her health is now declining again. I spoke to Dustin, Case Manager, and asked if it was possible to reinstate her to hospice. He went over all the possibilities and said he would need to look into it and speak to a social worker. He went above and beyond to make sure we were comfortable and even went as far as bringing me a cup of coffee. The ER staff was excellent and very attentive. When the social worker came in I immediately felt a negative attitude. She was harsh and rather rude. Sorry to say Cordess made our visit very unpleasant. Even Dustin was surprised at her disposition. Other than her, ARMC gave us excellent care.
Thank you
Angelica Lopez