F. Faizi

Review of Café de Kater

Utterly rude and unprofessional staff! The proverb...

Utterly rude and unprofessional staff! The proverb customer is king is missing here, rather customer is foot sweep.
After a nice meal elsewhere he decided to end the evening the hangover. We both ordered a fresh mint tea. There appeared to be a fly in a mint tea, the waitress who picked it up said only I grab a new one, no apologies or any other form of regret. Anything like that can happen so we drink our mint tea and afterwards I see a bottom of sand in both my glass and that of my partner. We decide to report it. The now different waitress literally tells us: '' there is nothing to do, it is a natural product! trees !! grows and so can contain animals and sand. The hangover is not responsible for a clean cup of tea !! "" She maintains this position despite some attempts to explain that a case is in fact responsible for a clean finished product. In addition, no regrets or any form of empathy / customer-friendliness.
Finally also have to pay for the sand tea.
Also received the wrong order during a previous visit. So for us it's over with the hangover.
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