I have now used Hoffman Audi of East Hartford for ...

I have now used Hoffman Audi of East Hartford for service twice.

The first time, my car was towed their after a low oil level warning. When I picked up the car over a week later, it was covered in 4 inches of ice and snow (my car was spotless when I sent it to them). They knew when I was coming to pick up my car, yet had done nothing to keep my car clear.

The second time, was for an oil change. Upon learning that I had a coupon, that they had not known about, the service adviser was visibly annoyed, and once I was seated at this desk, picked up the printed invoice, turned and faced me, and then ripped it multiple times. Not exactly the most professional behavior.

My repairs/work has otherwise been done satisfactorily however. And they constantly update you via text message which I found unique and particularly convenient.