Update: Technical service called and they were ver...

Update: Technical service called and they were very helpful. Still I would recommend the company to inform their answering service better about the reason for their unavailability during business hours. I was told the technical service was out of office, but in reality they were busy since they keep only two technicians after 8 pm.

Although I called within their service hours, I couldn t reach the tech support. Instead, they had an answering service get my info and I was told they would call me the next day. In the mean time my internet speed is stuck around 5 mbs, one tenth of what they promise!