Denissa Zapata

Review of European Bakery

This is the second time I come here to order a cus...

This is the second time I come here to order a custom cake. The first time was perfect that's why I gave it another go. This time was a fail on design.
I ordered in person and because I didnt have the picture I needed I was told I could text it after. That's what I did. I provided a clear picture. Then followed up with an entire picture of how the cake should look like. They reused the picture 3 times to cover up the sides versus only one shown clearly on my pic/text.
The owner was there when I picked it up and as I was trying to clear up and explain my actual request she continued to interrupt me and tell me what I should have done instead of fixing it. We spent 20 minutes going back and forth instead of fixing it.
After understanding my request she said my request would have cost more. Ok??? Do why didn't you charge me more and get it right!!! Instead of being on time with my cake I wasted time explaining over and over. I'm the customer and I know what the end product should look like. It only needed a boarder and an edible pic. They made it so complicated!! I will not be coming back here after the poor customer service from the owner.