Just had an awful experience with The Artona Group...

Just had an awful experience with The Artona Group Inc. photographers.

1. Not willing to apply the deposit they took to an order we were planning on making.

2. Not willing to refund the deposit even though they prominently advertise a complimentary photo session.

3. Telling us we now need to order a new higher amount (think it was $200) to apply the deposit payment they took. But won't let customers include photos from different session times in that minimum order amount.

They are claiming they made a contract - even though the person they had sign in was a minor.

We provided the above 3 ways to resolve the situation and keep a customer, but they were not interested in having a satisfied customer.
They indicated they would prefer we share this horrible experience with others.

Definitely a loose-loose approach to business.