Tammi Becker

Review of Portillos Rockford, ILL

Food is great except the fries are always over don...

Food is great except the fries are always over done now for some reason. Normally I would give any other Portillo s location 5+ stars but not this location! They are the worst- EVERY time we go our order is always wrong- ALWAYS. You take the time to order what you want and they repeat it sometimes twice even and it still gets in our bag wrong. I ordered a plain hot dog with cheddar on the bottom... I got a hot dog with everything on it, no cheddar. I could go on and on. This team needs to retrain or hire some new workers otherwise you re going to lose a lot of business. You ve lost ours. I did call and the manager apologized as they always do and he gave us a couple gift cards which I appreciate but it still doesn t compensate for when we get all the way home and are looking forward to eating a good meal and none of it this last time was what we ordered. Very disappointed customer!