For starts the ER staff s customer services skills...

For starts the ER staff s customer services skills definitely need improvement, they are absolutely rude and have no compassion for what people go through; COMPASSION not SYMPATHY. This isn t the first time I ve been forced to wait in the waiting room for hours and I will say I m not pleased with the service they provide at the ER to be specific. Considering the fact that this was just remodeled you would think that they would have more rooms for patient, unfortunately they still don t have the capacity for multiple patients. I m completely understanding to the fact that there is a wait because there are other cases more severe than others but like I stated above this hospital lacks compassion and it s sad. Also considering there s a recent case where a woman was FORCED to sit in the waiting room for hours because they felt like her symptoms were not as severe as others and she died you would think they would try doing a better job to assure their patients safety and to make sure everyone s cases are handled properly and efficiently. The only reason it s one star is because I couldn t give no star, or half a star.