Marcia Young

Review of Tennova

I couldn't even get in to be seen. The # I was giv...

I couldn't even get in to be seen. The # I was given on my referral sent me to a menu that doesn't offer to schedule appts. I connected to the operator who got snippy because I had no idea who was in charge of scheduling MRIs. I tried for 3 days to schedule an apt for an MRI. The 1st day they claimed they needed a dr's order and that my referral wasn't enough so they sent an email requesting it.

On day 2 I had it sent over from Ft Campbell, who I finally called myself, not trusting Tennova because they said they still hadn't gotten it. I was on the line when it was sent over to them so I know it was sent. I waited 45 mins to call them back to give them time to check their incoming mail. When I got through I was told they didn't have it and when I pointed out that I know it was sent they claimed they had a 'room where the dr orders are renamed before being given to the schedulers'. Then was told to call back the next morning because they'd be closing in an hr.

I called back the 3rd day only to be told they still didn't have it. So I asked to talk to a supervisor. I was told "You need to talk to John at Fort Campbell he handles this stuff." That's when I went off on the lady, "He is NOT your supervisor!" There was some very heated words on my end before I hung up and called Referral Management at Fort Campbell requesting to be sent to a different hospital.

The entire 5 calls over 3 days was them claiming it was all Ft Campbell's fault for not giving them a dr's order and only sending a referral. Yet they offered no help other than constantly requesting for the orders to be sent. No one was willing to actually assist me or direct me to someone who could, unless I got angry and started pointing out discrepancies such as on day 2 they claimed they dr orders were required by law but on day 3 it was a rule. The person they told me to see wasn't even employed by them but by Ft Campbell.

The only thing I can say positive is that Ft Campbell's Referral Management was able to change my hospital and book me an appt in less than an hour once I called them saying I had enough of Tennova.