Jenna Rodriguez Review of The Manhattan at Times Square ...
We were very disappointed to see the poor quality ...
We were very disappointed to see the poor quality of our room compared to the photos online and to the modern atmosphere set by the lobby. The hallway carpets are dingy and raveling with poor lighting, the housekeeping staff carried on VERY loud conversations which could be heard clearly in our room. The walls seemed very thin as you could also hear normal conversations in the hall and neighboring rooms. Very few accessible outlets (none near either nightstand), and the vents and smoke detector looked like they hadn't been cleaned in years. The bathroom's wallpaper and bathtub was peeling with stained grout. Also, the daily fees for Wifi and gym (which is tiny) was a surprise. 2 stars only because the bed was comfortable, the lobby staff was great, and the location was unbeatable. Not totally dissatisfied, but not the luxurious experience we were expecting.
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