Patricia Kobylensky

Review of Spokane Eye Surgery Center

My husband and I have both seen Dr Brandt for seve...

My husband and I have both seen Dr Brandt for several years for our vision care. She s been personable and professional. We have, however had consistent problems with support staff and one time had to return to start the exam process over after receiving an incorrect diagnosis, having incorrect lenses made, and discovering that the problem was that the assistant prescribed incorrect Lenses. I had been suspicious at the original exam about her contempency and my suspicions were valid. This caused me a great deal of wasted time

Today., 4/18/18, my husband arrived at SEC at 7:50 am for a 7:45 appointment. He then stood in line for five minutes. When his turn, the rep told him he was too late and would have to wait 2-1/2 hours! It seems that SEC s time is much more valuable than the patient s. This disregard for patients is inexcusable. My husband had just driven 65 min. To get to the appointment!

I think SEC needs an administrative overhaul. By way of the of the CEO s responses to reviews, it s pretty clear that their issues are being treated with bandaids. We are two patients of Dr Brandt who will now be seen at North Idaho Eye Clinic.