linda bruner Review of Hyatt Regency Wichita
We stayed here one night while the river festival ...
We stayed here one night while the river festival is going 1 the reason why stayed here, bez our frigerator went out and we thought it was going to be a easy convenient in-and-out nice visit but it turned out to be a horrible stay. as it during the night my grandchildren Was chilly and tossing so I got up and split my blanket crawled back in bed early morning I got up and showered because we were told our breakfast was complementary for 2 of us we had no problem paying for one of them as I showered I noticed the hair was filthy(shower)I was so glad I had showers shoes on when I got out I noticed right there where my face was the outer side of the blanket, that I removed was a gigantic blood stain I instantly didn't think I grabbed an ice cube from the frigerator because the frigerator didn't work so we put ice in it try to keep or things cool it didn't work the brought the stain to the comforter so I poured my entire bottle of Peroxide I'd on it as it bubbled As a bubbled my grandson ask me what's going on what is that from Thinking I had a nose bleed in the middle of the night I replied seen you guys was Cold so I split this comforter took the outer part off and got it back in bed woke up and showered and this is what I found he said O gross I am sorry So scramble I'm so sorry I will call down to the desk as I'm finishing up it grossed me out. We got ahold of the desk Courtney was her the manager she told me she was sending up somebody right away I said we have no time For this nonsense somebody needs to get up here right now 33 minutes later we get a knock just as we're tired because I told them we're not waiting longer than 30 mins. for this and I mean I told my grandson's they were both hungry. I told them to go down an just wait as we opened the door there stood the housekeeping manager I don't remember her name she didn't speak English she didn't comprehend English .very well but she did repeat to me and my grandson's that they would comp the Room and I told her we live in this city. We would like to come back and stay and we booked this with a 3rd party she replied no problem we will comp this Room and take care of you and I said we're going to eat breakfast and will be back she said I'll talk to the downstairs manager and let her know we are Complementary your Room and repeated it. I repeated it again that we are 3rd party booking and she assured she's able to comp. the Room. I said would rather book another stay and work it out that way, she said she would like to comp the Room and give us another stay free my grandson's both thought that was a Fair deal considering I was super grossed out and we don't know what that blood was carrying that could affect my health. an we went downstairs I mostly talk to the people next to us and as we sat there Visiting with these young ladies they to notice us when we walked up that lady was talking in Spanish to the other girl about this couple. I told them what I said heard them say because I understood Spanish enough and those people both knew the manager knew I knew she was talking about those girls because I told her As we go upstairs we noticed the light is all so then we go downstairs and a manager downstairs and Courtney proceeds to tell me just because I didn't tell her in the same order I told the housekeeping manager they were not going to do anything besides pay for the one lunch/breakfast I told her that was not cool there was not what they you told me and then I'd let her know I had it had recorded the conversation and then she started to threaten me with a rest trying to say that it was illegal for me to record I know Kansas is a 1 permission state and I had permission from myself and and that's all I needed I felt threatened as soon as she started raising her voice and then the other manager behind her I felt threatened that's why I got out my phone Any case if you're wanting to have a good time in a clean Room I don't recommend this place if they don't take blood Very serious And then lie straight to your face. I was overcharged on my park
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