They don't care about their tenants, there's water...

They don't care about their tenants, there's water leaking through the window frame into our baby's room due to years of poor maintenance causing blocked gutters and drain pipes (we checked the bottom of the pipe, bone dry, the next one has water pouring through), water is seeping through the wall and dripping round the window. We've had other leaks similar to this previously and always had to wait ages for someone to attend... when we managed to get through on the phone we were told it wasn't that bad as not much rain is forecast! The wall and floor is already soaked. The other solution was to move the baby into another room!

Update! 3 months after... still unsolved!