About a month ago we had come here for a drink on ...

About a month ago we had come here for a drink on the terrace.
Not a hotel guest. But hoping for good service from the hotel. This has been a huge disappointment!
My mom and I had been waiting for at least 15 minutes for a waiter to serve us. Okay it was busy so you have to be patient. A girl came to take the order, very unfriendly. Another fifteen minutes wait, still no drinking. I went to take a look inside, inside the restaurant was completely empty, nobody was sitting, just all drinks were waiting on the counter. I saw the girl sitting on a crate of Coke on her mobile phone, the person in charge walking around completely unkempt in jeans, shirt half off his pants. I kindly asked where my drink was and no one responded. Out of courtesy I put 5 on the counter and continued, after 3 minutes further.
Then we 'tried' to go to the bathroom.
We tried to open the toilet with a key card. I went back to the bar to ask if we could go to the toilets, we got an angry reaction that this was only for hotel guests. Still at that moment all drinks were on the counter.

We will never return. Hopefully, measures will be taken and something will be done with this.

With best regards
Cynthia Elen