Review of Steven scott management, inc

3 years ago

Not a good value.

Not a good value.
I lived in the Original at West Lake Quarter for a year, during construction project. Some things were fine (maintenance orders usually filled in a week or two, no holes in the ceiling etc.), but overall, building management do not show much care for tenants' quality of life. Several short-term (3+ month) tenants on my floor played loud music at all hours of the day and night, slammed doors so loudly the reverberations could be felt throughout the entire floor, and once woke up several tenants on the floor due to banging on an apartment door and screaming at 3am. Multiple tenants smoke on their balconies (tobacco and other substances) despite the lease stating smoking is not allowed. Management response is to say they are frustrated that tenants are being disrespectful/breaking rules, but seems like no meaningful action is taken (just emails asking tenants to be more respectful).
With respect to the ongoing construction project: seems to be little regard from management about construction noise, parking, or work from home considerations. Construction noise is very loud and goes from early in the day to rather late (~7am to ~5:30pm on weekdays). It's hard to have a Zoom meeting with piling or tamping going on in the background. Temporary parking lot has enough spots for all the tenants in the building, but management gives out temporary parking tags, which overfill the lots so tenants have nowhere to park. Parking spots are so tight that multiple cars have gotten scratched and dented. There is also no guest parking nearby, unless you want to pay $10/day for a guest tag. Water & electricity gets shut off for hours at a time due to construction needs, with <24 hours notice from management. If you work from home, look elsewhere.
Management response to construction difficulties was first to say that the rental rates had been decreased in anticipation of construction (although the rates seem similar to comparable nearby apartments), and then to say that management was looking into options to make tenants' work from home experience better; however, nothing ever came of that (to my knowledge).
I have heard many of these frustrations repeated by multiple other tenants, including long-term tenants. I would not recommend Steven Scott management.