Nick DePetris

Review of Windy City Charter.

I ll start off with the positives - the vehicles t...

I ll start off with the positives - the vehicles that Windy City Limos provided were all terrific. We had a 12 person limo bus to carry around our wedding party and then booked the 23 person shuttle to get guests back to the hotel. The vehicles were clean and modern looking, and were great to ride in (we only rode in the limo bus but heard the shuttle was good too).

However, there were some issues with the drivers and communication that brought the experience down a bit. On the very first trip, the driver put in a wrong address to his GPS that would have taken the bride and bridesmaids 30 blocks out of the way and would have potentially thrown off our entire schedule. Luckily my (now) wife caught the mistake when she realized they were heading in the wrong direction. Then the driver sent all of the groomsmen into a panic by telling us he was going to be late when he had just both misread and misheard the time that he was supposed to be picking us up.

The shuttle had problems as well. I m still not sure how many trips it took between the venue and the hotel, because they never actually got in touch with the person we had designated as the shuttle contact. We do have confirmation of one trip happening, but the shuttle was parked down the street from the venue and someone had to cross the street and walk down a bit to see if it was actually there for the wedding because they had not contacted us.

So, while the vehicles were excellent and the drivers, dispatch, and our contact leading up to the wedding were all professional and friendly, there were some logistical issues that ended up being probably the most stressful part of our entire wedding.